Hey, BFI? Yeah, I know you're all about the alliedwaste.com name now, but I really need to talk to you, and there's just no way I can do that right now.

So, here we go....

Do you still exist? Because I haven't seen you at all this year. You disappeared at the end of last year [because of the snow, I guess], and haven't been around to pick up anyone's trash.

You said you'd be running a normal schedule this week, which led me to haul my can down to the curb yesterday.

My can is still at the curb. Full of trash. And, since you close at 4:30 for customer service calls, I wasn't able to get ahold of you.

Also, your voicemailbox was full.

Also, there seem to be a lot of other people on my street who haven't had trash service.

Also, also, also: all I can get is a fucking busy signal when I try to call you now.

If I were you, I'd be really, seriously [perhaps even with a religious conviction] be looking into giving us poor, un-service-having customers a partial refund. Like, say, a month's worth off our next bill. Because that's just about how long we've been without service -- why pay for what you don't get, right?

Okay, I'll be realistic. Nobody from my trash disposal service is going to see this. Ever.

Back to listening to the busy signal, I guess....

Edit: Oops. Broken link fixed.

Also, after twenty minutes on hold, I got someone that sounded like a very happy morning person who was glad to put a message through to the trucks that they'd totally forgotten about me [and possibly my street] yesterday, and they would re-attempt pickup this morning.

Since they're going to re-attempt, I cannot be credited for this week. I can, however, be credited for last week. So I will be.

Yay. Ish.

I still had to hang out in no-contact-hell for way-too-long. They need to do something about that.