So, the monitor we got to replace the monitor that broke [because we didn't think the other one would ever reappear]...broke. Which tells me a lot about why Acers are always on sale. And we sent it in.

And today, I get a call from someone -- I never got her name, or, rather I never understood it because she must've been talking to me through a slab of styrofoam wrapped cheese, or something -- telling me to call her back at her direct line.

Why? Because they have a monitor that doesn't match any of their records.

Lucky me.

So I go looking for the email I got from the guy that set everything up for the repair...and for my phone charger. And I give her a call.

Unfortunately, she has not replaced her phone in the twenty or so minutes since she called me. Joy.

"We have a monitor here that doesn't match anything in our system. It is not registered."

"Except it is registered, and it is in your system for a repair."

"Well, what's the name on the account."

I tell her, and she proceeds to do that annoying thing where she decides my name has all these vowels in it that it doesn't.

...and then she discovers that it's 'my fault' that it's not in the system, because there was supposed to be a B instead of an 8. Except it was very clearly an 8. But they couldn't clear that up because they didn't know my name....

Except, how in the fuck did she get my phone number if she didn't know my name?