I like it when customer service happens at me — especially when it happens at me in unexpected levels of goodness.<\/p>\n
Yeah, I know. You’re probably all familiar with my history of experiences with customer service, and how bad it usually is, so any<\/i> good customer service could be considered to be ‘unexpected’. But I do know the difference between ‘appropriate levels of customer service’ and ‘above and beyond’.<\/p>\n
I just had one of those experiences that, while maybe not ‘above and beyond’, is at least living across the street from it. There was a problem, though. They ran out of PG Cola, and only had non-PG. They offered a substitution, which I accepted, but not without expressing a concern that it might not taste as good.<\/p>\n And, to me, it doesn’t. But that’s not the only problem.<\/p>\n The bottle leaked during shipping. There was an oily, Cola-smelling residue all over the inside of the packaging. Which sucked. So, I emailed Nuvape to tell them about it.<\/p>\n They got back to me today. With a tracking number. They’re sending me the PG Cola I originally ordered. All they asked was that I send a picture of the bottle, if I could. Not necessary, really. It’d just be a good way to encourage the people filling the bottles to seal them properly.<\/p>\n So, I took a picture of it, showing the oddly faded, kinda messy Nuvape\/Cola branding label, and the smeary, almost-unreadable nicotine level sticker [which, oddly enough, becomes almost readable when the flash goes off]. And I thanked them.<\/p>\n Because I never actually expected anything out of them. Because, for me, normal customer service really does border on being ignored….<\/p>\n Good on you, NuVape. You’ve earned yourself a repeat customer. And maybe some referrals.<\/p>\n","protected":false},"excerpt":{"rendered":" I like it when customer service happens at me — especially when it happens at me in unexpected levels of goodness. Yeah, I know. You’re probably all familiar with my history of experiences with customer service, and how bad it … Continue reading
\n
\nLast week, after ordering and trying some ‘tasters’ from NuVape<\/a>, I decided that the only flavour I really<\/i> liked enough to order a bunch of was Cola. Because I like e-smokeytreats’ Vanilla more. And I can’t fault them for that — vanilla’s hard. And neither of them quite got the chocolate I was looking for [JohnsonCreek did that]. I did like their Grape, but I don’t think I could stand much of it. So: cola. Because it tastes like a coke icee from Hills.<\/p>\n