My cable went out about an hour ago. Minor irritation, really, since the internet is still up and I was just able to trick OnDemand into working.<\/p>\n
What’s annoying is that their telephone customer service seems to be all about the unbelievably dead silence while waiting for a customer service agent, which is taking forever<\/i>. I’ve called in three times now. The first time, I thought I’d been disconnected. The second lasted about thirty minutes, and I decided to hang up.
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\nThe third I ended after five, because I didn’t want to hang on for another thirty. And the silence was really starting to get to me.<\/p>\n
Note to Comcast: silence = bad. I don’t like it from my cable, and I don’t want to hear it while I’m on hold.<\/p>\n
Also, think about getting National Geographic HD. That might make up for the eerie silent hold.<\/p>\n
I think I’d be a bit more upset about this if it weren’t for all the really nice things they’ve given me this year. Here’s a list:<\/p>\n
All very much of the good. <\/p>\n","protected":false},"excerpt":{"rendered":"
My cable went out about an hour ago. Minor irritation, really, since the internet is still up and I was just able to trick OnDemand into working. What’s annoying is that their telephone customer service seems to be all about … Continue reading